Delivery

Delivery FAQs
Q: How long will it take to receive my order?
Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-15 working days after ordering, although quite often it is sooner. You will receive an email once your order is dispatched, allowing you to track delivery online (allow up to 48 hours for tracking information to become available).

Q: How do I track my order?
There are two ways to do this:

Option 1: Log in to your account on www.nvnlights.com, go to the order you want to track and click ‘Track’. This will show the tracking information and you can click directly from this page to the carrier’s website to go straight to tracking. Alternatively, you can copy and paste the tracking number into the carrier’s website.

Option 2: Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 48 hours for tracking information to become available.

Q: What should I do if my order is taking longer than expected to arrive?
If your order hasn’t arrived by the estimated delivery date on your order confirmation email, you can:

Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.
Check to see if you have an 'attempted delivery' card from one of our carriers. Your package may be awaiting collection at a local post office.
Look in any safe areas the driver may have left your package, such as behind potted plants or trash cans, or in a shed, garage or porch.
If you still can’t find your package, please contact our Customer Care team at service@nvnlights.com so we can investigate further.

Q: How will my order be shipped?
We use all of the major carriers (UPS, USPS, FedEx, and DHL). We aim to provide you with the most efficient and cost-effective shipping solutions available.

Q: What time will my order be delivered?
You order will be delivered by one of our external carriers. Unfortunately, they are unable to provide a precise delivery time but please consult the tracking details provided for an estimated delivery window.